Shipping, Returns & Order FAQs

Shipping is free across India with no minimum order value.

No. COD has no handling fee where it is available for your delivery PIN code.

Orders normally process and dispatch within 1–3 business days.

Most orders arrive within an estimated 5–7 days after dispatch. Location, courier operations, holidays and weather can affect the estimate.

Tracking becomes available after dispatch. Use the Track Order page or the shipment information sent for your order.

Send a cancellation request within 12 hours of ordering. Later requests depend on whether processing or dispatch can still be stopped.

Contact Hey Smile within 30 days of delivery if the product is not right for you. We review the order details and reason before approving a claim.

You can choose a refund to the original payment method or Hey Smile store credit for an approved guarantee or cancellation claim.

Opened oral-care products are not ordinarily returnable for hygiene reasons. The 30-day satisfaction guarantee is the defined exception.

Tell us within 3 days of delivery and provide order details and clear photographs. This covers damaged, leaking, missing or incorrect items.

Use the Hey Smile Contact page and include your order number plus the phone number or email used at checkout.