Terms & Conditions

By visiting heysmile.in or purchasing from Hey Smile, you agree to these Terms & Conditions and the policies linked from this website. If you do not agree, do not use the store or its services.

You confirm that you have legal capacity to place an order or have permission from a parent or guardian where required. You must not use the website or products for an unlawful or unauthorised purpose.

We work to present product descriptions, colours, images, instructions and availability accurately, but screens and packaging can vary. Hey Smile products are cosmetic oral-care products and are not a substitute for diagnosis or treatment by a dentist or other qualified professional. Results and experiences vary by person, starting shade, habits and correct use. Stop use if you experience discomfort and seek professional advice when appropriate.

Prices and offers can change without notice. We may limit quantities, correct errors, refuse or cancel orders, or discontinue products where reasonably necessary. If we cancel a paid order, we will arrange the applicable reimbursement.

You agree to provide complete and accurate purchase, payment, contact and delivery information. You are responsible for updating details needed to process and deliver your order.

Order cancellations, delivery, satisfaction claims, damage reports, refunds and store credit are governed by our Shipping & Delivery and Returns, Refunds & Cancellations policies, which form part of these terms.

The store may use or link to services operated by third parties, including payment, courier and platform providers. Review their terms before using them. Hey Smile is not responsible for third-party content or conduct beyond what applicable law requires.

You must not use the website to break the law, infringe rights, submit false or harmful content, distribute malicious code, collect information without permission, spam, scrape, interfere with security or disrupt the store.

Hey Smile branding, website content, design and original materials are protected by applicable intellectual-property law. You may not reproduce or exploit them without permission. If you send feedback, you allow us to use it to improve the brand without an obligation to compensate you.

We may correct typographical errors, inaccurate product information, pricing, promotions, shipping estimates or availability and may update this website or these terms. Material updates apply from the date they are posted unless law requires otherwise.

The website and services are provided on an as-available basis to the extent permitted by law. Nothing in these terms excludes a right or remedy that cannot legally be excluded. Subject to those rights, Hey Smile is not liable for indirect or consequential loss arising from website use or events outside our reasonable control.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Any dispute arising in connection with these terms or your use of this website is subject to the exclusive jurisdiction of the courts at Mohali (SAS Nagar), Punjab. For a question about these terms or an order, please use the Hey Smile Contact page.