Privacy Policy

We collect information you provide when you browse, order, create an account, contact support, request tracking or subscribe to marketing. This may include your name, contact details, delivery and billing information, order history, messages and device or browsing information.

We use information to process payments and orders, arrange delivery, provide tracking and support, prevent fraud, improve our store, meet legal obligations and send marketing only where you have consented or where permitted by law.

Our store is hosted on Shopify. We share necessary information with Shopify and trusted payment, courier, support, analytics and technology providers that help operate the store. They receive only the information needed to perform their services and are responsible for handling it under their own legal obligations.

Payment details are processed by secure payment providers and are not stored directly by Hey Smile. The payment methods available to you are shown at checkout.

We and our service providers may use cookies and similar technologies for essential storefront functions, preferences, analytics, fraud prevention and advertising measurement. Browser and consent controls can limit non-essential cookies where available.

If you opt in, we may send product news, offers and reminders. You can unsubscribe using the link in a marketing message. Transactional messages about orders, payments and delivery are not marketing and may still be sent.

We keep information only for as long as reasonably needed for orders, support, fraud prevention, accounting and legal obligations. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Depending on applicable law, you may ask to access, correct or delete personal information, object to certain uses or withdraw consent. We may need to verify your identity before completing a request.

Hey Smile is not directed to children who cannot legally consent to online purchases. We may update this policy when our practices or legal requirements change; the latest version will appear on this page.

For a privacy question or request, use the Hey Smile Contact page and select the most relevant support topic.