Returns, Refunds & Cancellations

If Hey Smile Purple Whitening Strips are not right for you, contact us within 30 days of delivery with your order details and reason for the request. Once a claim is approved, you may choose a refund to the original payment method or Hey Smile store credit.

Opened oral-care products are not ordinarily returnable for hygiene reasons. The 30-day satisfaction guarantee is the defined exception. Products must not be misused, obtained through fraud or consumed beyond what is reasonably needed to evaluate the product.

Tell us within 3 days of delivery if your parcel is damaged, leaking, missing contents or contains the wrong item. Include your order details and clear photographs where relevant. Approved claims receive a free replacement or another remedy agreed with our support team.

Once your refund is approved, Hey Smile initiates it within 2 business days. Refunds to the original payment method are typically credited within 5–7 business days, depending on your bank or payment provider. Approved store credit is issued instantly by email.

Approved cancellations follow the same refund turnaround time.

Submit a cancellation request within 12 hours of placing the order. Requests received later depend on whether processing or dispatch can still be stopped. When an approved cancellation qualifies for reimbursement, you may choose the original payment method or Hey Smile store credit.

Use our Contact page and include your order number, the phone number or email used at checkout, and a short explanation. For damaged or incorrect orders, attach clear photographs so we can assess the request quickly.